Returns and Refunds Policy

Last updated: October 2026

At Look for it here we want every purchase to be a good experience. This policy explains how returns, exchanges and refunds work for products bought in our store. By placing an order you agree to this policy, which forms part of our Terms of Service.

1. How to request a return or refund

• Email us at lookforitthere@gmail.com with your order number, your full name, the reason for your request and photos if the item is damaged, defective or incorrect.
• We reply within 1 to 2 business days with a case number and clear instructions.
• Please do not send any item back before we confirm. We will tell you how and where to send it once your request is approved. Items sent without our confirmation cannot be received or refunded.
• Once your return or claim is reviewed, we confirm by email whether a replacement is shipped or a refund is started.

2. Right of withdrawal

If you live in Argentina, you may cancel your purchase within ten (10) calendar days of receiving the product, without giving a reason, as provided by Law 24.240 (article 34) and Resolution 424/2020. If you live in the European Union, you may cancel within fourteen (14) days of receiving your order, without giving a reason.

To exercise this right, email lookforitthere@gmail.com with your order number, full name and your decision to cancel. For customers in Argentina, we will confirm your request with a reference number within 24 business hours. The product must be unused, in its original packaging and in the same condition in which it was received. Where the law requires it, the cost of returning the product in a withdrawal is covered by us.

3. Returns for change of mind

For all other customers, you may request a return within 14 days of receiving your order, as long as the item is unused, in its original packaging and in the same condition in which it was received. Unless the return is due to an error on our side or a defective product, return shipping costs are paid by the customer, and international returns may be subject to additional fees.

4. Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you purchased, contact us within 5 business days of delivery at lookforitthere@gmail.com with your order number and clear photos of the product, the packaging and the shipping label. We will cover the cost of the solution, either a replacement or a full refund.

5. Damage during transport

If your package arrives with visible damage, take photos of the outer packaging, the inside and the shipping label, and email us within 5 business days. With that documentation we can handle the claim with the carrier and arrange a replacement or refund.

6. Exchanges

The fastest way to get a different item is to request a return of the original and place a new order once the return is approved.

7. Refunds

• Refunds are made to the original payment method used for the purchase. We do not refund in cash or to a different account.
• We start your refund within 10 business days after your request is approved and, where applicable, after the returned item is received and checked. The time it takes to appear depends on your payment provider and bank, and may take one or two billing cycles.
• We refund the price paid for the product. Shipping costs are refunded only when the return is due to an error on our side or a defective product. Discount codes and promotional benefits are not refundable or convertible into cash.

8. Exclusions

We cannot accept returns or refunds for: items that have been used, or damaged through misuse or improper storage; personal care and hygiene items that have been opened (such as makeup tools, nail products and earrings); gift cards; custom or personalised items; claims made outside the periods in this policy; and products bought outside our store. These exclusions do not apply to defective, damaged or incorrect items, or to your right of withdrawal where the law grants it.

9. Contact

For any question about returns or refunds, write to us at lookforitthere@gmail.com. Nothing in this policy limits the consumer rights that apply to you under the law of your country.